Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at skineticproducts@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at skineticproducts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at skineticproducts@gmail.com.

Return & Refund Policy

Last Updated: 3/21/26

Thank you for shopping with us. Please read our policy carefully before making a purchase.

All Sales Are Final

We do not accept returns or offer refunds for any products once they have been purchased.

Exceptions (Damaged or Lost Items Only)

We only offer replacements or refunds under the following circumstances:

Your item arrives damaged
Your order is lost in transit

Damaged Items

If your item arrives damaged, you must contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the damaged item and packaging

Once verified, we will offer a replacement or full refund at no additional cost.

Lost Orders

If your order is marked as delivered but you did not receive it, or it is lost in transit:

We will investigate with the shipping carrier and, if confirmed lost, provide a replacement or full refund.

Non-Eligible Situations

We are not responsible for:

Incorrect shipping addresses entered at checkout
Delays caused by the shipping carrier
Normal wear and tear or misuse of the product

Contact Us

For any issues, please reach out to us at:
Email: skineticproducts@gmail.com
Phone: 949-691-8294

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